August 7, 1998

TMI Salt Pure Corp

Dear Timothy and Michele:

I just wanted to take a minute to let you know how much I enjoy, appreciate and count on your professionalism, customer service attitude and the quality of products you select & support.

First, I purchased a fiberglass pool around 1985. Moreover, I have really struggled with the overall maintenance associated (money and time) with the actual equipment and the pool itself. Owning and operating a swimming pool and equipment is really time consuming and more expensive than one believes when first purchasing. After hiring 2 different 'local' pool maintenance providers over the last 13 years and spending (on average) annually of -$350 for chemicals additives, - $1000 for 'technician' support and somewhere between -$110 & $200 dollars for heater / filter maintenance, I was ready to call the local topsoil dealer and have it filled!

Then I read an add, about a SaltPure System and a company called TMI. So, I filled out the questionnaire and sent it back to TMI asking for more information. The experience from that point to date has been one of the most pleasurable of my lifc! Not only did I receive answers to all the questions I had about the product, but I also received 'references' (names of folks who would personally allow me to test their pool where this product was installed). How refreshing! The professional salesmanship was surprising to me. People with the same pool product. the new 'salt pure' solution and willing to demo the product. GREAT! I looked, researched and did a cost benefit' analysis. Based on my current level of expenditures to operate my pool annually, (-$1460 - $1550) and what the new unit would cost.my return on investment should be 1 year, IF the product did what advertised (This would be cheaper than topsoil)

To mv complete and total amazement, the return on mv investment was in fact one year!! Not only did the 'salt pure' solution reduce my overall costs. but for the FIRST time in the ownership of the pool, I AM CONFIDENT THAT I CAN MAINTAINTHEPOOL!! The only extra support required is for the heater cleaning, one time each year - $100. That is a nit compared to before ! However, every time I look out the window to the pool, the water sparkles, tile water level line is 'grunge free', and I feel a sense of enjoyment NOT frustration with level of maintenance required to achieve this look! I'm not hesitant to use or be around the pool, but rather anxious to play in it!

Whenever the need has arisen to call TMI, regarding product upgrades, questions about the unit or just general purpose questions'. the Customer Support has been better than EXCELLENT! So courteous, helpful and patient. One would think they could 'patent' and 'teach' this to other industry sectors!! This is what Customer Service and Support should look and feel like!!

So, from my neighborhood of kids to TMI we all want to say; THANKS for everything you have done and will continue to do in the future! We enjoy doing business with you!

Sincerely,

Pat Skura